In this episode, Adele Gutman shared with us how she and her team managed to create the world’s highest guest satisfaction hotel in the world. She shared with us ideas, strategies and things we can do to improve our guest’s experience, guest satisfaction and simultaneously increase our bottom line.

Adele shared with us strategies that we can use right now, today in this day and age and improve dramatically our ratings.

You can connect with Adele on LinkedIn by clicking here, or you can find her website here: you can also get a complimentary reputation assessment by clicking here.