In today’s episode we interviewed Monica Or, she is the founder of Star Quality Hospitality Consultancy and she specializes in working with owners and managers of independent hotels and restaurants.

Monica has over 25 years of industry experience and worked in 4 and 5-star hotels. She shared with us the importance of working on customer experience, improving our guest satisfaction and how can hoteliers can execute her ideas. The hospitality industry has an opportunity to wow people and to make them feel amazing, that’s why it’s our responsibility to do it. Truly great customer service is not something that only the chosen few can do, like boutique hotels or five-star hotels. It’s something that all hoteliers can do and implement.
You can follow Monica on LinkedIn by clicking here or check out her website here: